Fees - delete a fee for a student

1. Go to the Entity where the student is enrolled

2. Go to Administration > Fee Management > Customers

3. Search for the student record > Expand > go to Fee Activity 2023 > Expand

4. For any unpaid fee > go to the 'Maintain' drop down > delete > repeat for all unpaid fees

5. Expand 'Next Year Fee Activity 2024' > for any unpaid fee > go to the 'Maintain' drop down > delete > repeat for all unpaid fees

6. Return to the Student Profile to delete

If this does not resolve your situation, please reply to this email with your availability and I will do my best to contact you as soon as possible. Also, please create a Support Account and let me know which Entity and Student record to examine.

To create a Skyward Support account:

1. Navigate to the "?" icon toward the upper right of any screen in Skyward

2. Select "Support Accounts for Skyward"

3. Add a record for service call #5377296

4. Make sure it is set to active.

5. The disable date can be set for about a week from now.

6. Reply to this email to confirm the account is created and include any additional information that may help us.